Hanoi La Selva Hotel

The hotel itself is really pretty… the lobby area, hallways, even the stairs up to the restaurant are all neat to look at. It’s a very Vietnamese layout, with long narrow hallways. The rooms were comfortable and clean, and there was a mini fridge that we took advantage of to store water and snacks. The breakfast menu was plentiful and offered both Vietnamese and Western options. And the location is perfect: right in Old Town near the lake, so easy access to shops, restaurants, spas, and so much more. What makes this hotel special though is the staff. All of the staff speak English, which made interactions a breeze. We dealt with Hannah the most during our trip and we adored her, but we honestly didn’t have a bad word to say about any of the desk staff. They were attentive, knowledgeable, kind, friendly, etc. Hannah helped us book our overnight cruise in Ha Long Bay, and her suggestions were on point - that cruise was the highlight of our trip.

The hotel location. The hotel staff are friendly and are always ready to accommodate your queries. They are ready to inform you of all the good place to eat and all the tourist place to visit. They even waive my fee for the transportation from the hotel to the airport. When you avail of the breakfast in the hotel, it is not a buffet but a set meal. However, you can order all the breakfast offered in the menu until you are full.

Ideally located, at the border between the Old and French Quarters, neighboring the Ho Han Kiem lake (which is at the crossroads of places to visit). In short, you are super close to the city centre, within 5 mins walking distance, while not suffering from the noise and traffic of infill hotels. The staff is very helpful and the commodities are efficient, good price for quality. We had two non consecutive stays in Hanoi, and booked this hotel twice, as we were happy with our first stay. Overall, a super enjoyable stay, highly recommend!

The hotel manager contacted me couple days before our arrival to welcome us. I was able to communicate with him over WhatsApp and ask any questions regarding the location etc he was incredibly helpful and so welcoming! Everything was perfect! They were soooo accommodating and supportive! The most helpful staff I have experienced in Vietnam so far! Jackie and his team are really lovely! The breakfast menu is also nice! There’s good variety of options and prepared fresh and quickly! After returning from Halong bay, I contacted Jackie to ask if we could leave our bags at the hotel and he immediately replied to my message saying it’s not a problem at all. He also helped me locate some vaccume bags as my luggage was full, and the team provided a hoover for the vaccum bags. I am very grateful for everything they have done! The room was clean and tidy! Whatever it is, just ask the team and I am sure they will try their best to help! Location is also fab! I booked a grab to the airport, but the team booked me a car for much cheaper!

A Birthday to Remember, A Stay to Cherish Forever Returning to Hotel La Selva Hanoi after our adventure in Sa Pa felt like coming home—but what awaited me on the night of February 28 was beyond anything I could have imagined. It was late when we arrived, the city lights shimmering through the drizzle, and I was already content just to be back in the cozy familiarity of the hotel. But then—a surprise! A beautifully prepared birthday cake, thoughtfully arranged by Jackie and his night staff. I was speechless. This was our birthday trip—mine was on February 27—and while I had secretly hoped for a cake in my Sa Pa hotel, none came. I had brushed it off, telling myself it wasn’t a big deal. But then this happened—Jackie had planned it for me. And suddenly, I felt seen. I felt valued. The warmth of that moment—the kindness behind it—was something I will never forget. It was perfect. Jackie’s attentiveness didn’t stop there. While we were still in Sa Pa, uncertain if our bus would return to Hanoi in time for our dinner plans, he took it upon himself to adjust our reservation at Tam Vi Restaurant—seamlessly moving it from 7:30 PM to 8:00 PM. It was such a small thing, yet it made a world of difference, ensuring that we didn’t have to rush, worry, or miss out on a beautiful dining experience. His foresight and care were remarkable. And then there were the mornings of March 1 and March 2—cold, rainy, and made infinitely better by the most wonderful breakfasts. The small lady staff attending to us was extraordinary. She had an impeccable eye for detail. The moment she noticed my coffee cup running low, she immediately asked if I wanted a refill. Of course, my answer was an enthusiastic yes! ☕☕☕ And so, just like that, she made sure my coffee—all 2 to 3 cups of it—was always topped up, keeping me warm and energized. It’s the little things, and she mastered them all. Thank you, Jackie. Thank you, La Selva Team. You made my Hanoi experience extraordinary. 💛🌿✨